Catering Policies

Thank you for your interest in CK Jerk^� Shack catering services.   Please keep the following points in mind to ensure that things run smoothly.

1. Lead Time - Catering orders should be placed as soon after you confirm your event in order to guarantee availability and ensure meals and service of the highest quality.  Greater lead times are typically required for large events and during holiday periods.  We can sometimes cater events with as little as 2-days notice and will consider rush orders on a case by case basis.  Please call (407) 301-1363.
2. Bookings - We do not "pencil-in" bookings. When you are ready to book us, we require a 25% - 50% booking fee ($250.00 minimum) depending on the type and scale of event.  Dates are considered booked when your booking fee is received.  This booking fee will be applied towards your final bill and is non-refundable.  Short notice catering requests (7 days or less) require a 100% booking fee and must be paid in full on the booking date. 
3. Payment - Payment in full is required at least 7 days prior to the event or on the day of the short-notice request.  We accept cash (in person), checks (in person, through the mail or online via PayPal), and major credit cards (online via PayPal).   Payment instructions will be provided with your proposal and final invoice.  Cash or check is preferred for cost reasons.
4. Prices - Please note that due to raw material price increases, quoted prices are valid for 30 days and are subject to change until paid in full.    This is particularly true for events booked 1-2 years in advance.   www.ckJerkShack.com always has the current pricing.  If you prefer a firm price on events booked years in advance, please let us know and we will quote you a firm price that accounts for expected inflation.
5. Cancellations - In the event that you need to cancel your order for any reason 7 days or more prior to the event you may forfeit your booking fee.   Cancellations 3-6 days in advance shall incur a 75% cancellation fee.  Cancellations within 72 hours of the event shall incur a 100% cancellation fee.   Any refunds due will be returned to you via your method of payment within 10 business-days of the cancellation notice.   In the event we are able to book another client on your cancelled date, we may be able to refund all or a portion of your payment, so cancel as early as possible.
6. Total Guest Count - We allow short notice changes (2-7 days prior to the event) to your total guest count.  Keep in mind that major reductions will incur a  partial cancellation fee and major increases may create fulfillment and service challenges.
7. Included Items - Please make sure that all agreed upon items are included in your proposal and invoice.
8. Food Safety - For your safety and the safety of your guests, hot foods must be kept at or above 135 F and cold foods kept at or below 41 F.  Foods not kept within these safe zones should be eaten and/or disposed of within 2 hours.  Foods that were kept within the safe temperature zones may be kept as leftovers.  Freeze or refrigerate leftovers immediately. For more rapid cooling, use small shallow containers (less than two inches deep) to freeze or refrigerate leftovers. Reduce large portions into smaller portions to speed cooling time (especially beans and rice). Leftover meat, fish and poultry should be wrapped securely before refrigeration and eaten within 2 days. Please remember to reheat hot foods to 165 F before eating.  Jerk and smoke are great food preservers, but let's not take any unnecessary chances.
9. Consultation - Yeah you can do it all on-line, but give us a call especially if this is your first time ordering from us.  We're happy to help.

10. Taxes - All prices subject to applicable state and County sales tax. Tax exempt organizations are responsible for providing appropriate tax exempt documentation upon booking. 

11. Gratuity - A discretionary gratuity of 5-20% is added to all proposals based on the level of service requested.  Suggested gratuities are listed here.  Should you wish to make any adjustments to the gratuity amount based on the service received, please let us know during or immediately following the event so that we can make the necessary adjustments.
12. Travel/Drop-Off Charge - A travel/delivery charge of $1.00 (catering van) or $2.00 (Jerk Shack) per mile (round-trip) plus tolls will be added to all orders ($25 minimum). All deliveries are considered drop-off, unless set-up, take-down and/or clean-up service has been specifically arranged in advance. There may be additional charges for these services.
13. Lost or Damaged Equipment - Client assumes the risk of loss or damage to CK Jerk Shack equipment while in client possession, unless caused by CK Jerk Shack staff.  Client shall cover the full replacement cost for the lost or damaged equipment, plus a 10% inconvenience fee.
14. Rented Equipment & Dinnerware -  Please remove food debris and rinse out rented items.  You may wash items if you like, but they must be rewashed and sanitized by us, anyway.

Updated 01/01/08

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 Eat jerk.  Be happy, mon!^TM